All Settled In Customer Privacy Notice

Last updated: August 2026

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: hello@allsettledin.com

What information we collect, use, and why

To provide services and goods, including delivery

• Names and contact details
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Account information
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings

For the operation of customer accounts and guarantees

• Names and contact details
• Payment details (including card or bank information for transfers and direct debits)
• Account information, including registration details
• Information used for security purposes

For service updates or marketing purposes

• Names and contact details
• Addresses
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

To comply with legal requirements

• Name
• Contact information
• Financial transaction information

For dealing with queries, complaints or claims

• Names and contact details
• Payment details
• Account information
• Purchase or service history
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights, set out in brief below:

• Right of access — you can ask us for copies of your personal information.
• Right to rectification — you can ask us to correct or delete inaccurate or incomplete information.
• Right to erasure — you can ask us to delete your personal information.
• Right to restriction of processing — you can ask us to limit how we use your information.
• Right to object to processing — you can object to the processing of your personal data.
• Right to data portability — you can ask us to transfer your information to another organisation, or to you.
• Right to withdraw consent — where we rely on consent, you can withdraw it at any time.

If you make a request, we must respond without undue delay and within one month. To make a data protection rights request, contact us using the details above.

Our lawful bases for the collection and use of your data

To provide services and goods: Contract — we have to collect or use the information so we can enter into or carry out a contract with you.

For the operation of customer accounts and guarantees: Contract — as above.

For service updates or marketing purposes: Legitimate interests. Keeping customers informed about their account and subscription status helps them get the most out of the service and avoid unexpected loss of access — for example, letting a customer know their free trial is about to end so they can decide whether to subscribe. This benefits the customer directly and does not involve sharing information with third parties for marketing purposes. Only account-related, service-relevant emails are sent — no promotional or third-party marketing communications.

For legal requirements: Legal obligation — we have to collect or use your information so we can comply with the law.

For dealing with queries, complaints or claims: Legitimate interests. When a customer contacts us with a question, complaint or issue, we need to use their account and contact information to investigate and respond appropriately. This benefits the customer by allowing us to resolve their issue efficiently, and benefits our organisation by allowing us to maintain accurate records and improve the service.

For more information on our use of legitimate interests as a lawful basis, contact us using the details above.

Where we get personal information from

Directly from you.

How long we keep information

We keep your personal information for as long as your account remains active. If you delete your account, your profile, uploaded photos, room designs, floorplans, and community posts are permanently deleted from our systems immediately.

Financial and transaction records relating to subscription payments are kept for 6 years after the end of the tax year they relate to, in line with UK tax record-keeping requirements, even if the account itself has been deleted.

Website analytics data (where consent has been given) is retained according to the relevant analytics provider's default retention period, currently 14 months for Google Analytics and 12 months for Microsoft Clarity.

Who we share information with

Data processors

Others we share personal information with

• Relevant regulatory authorities
• Organisations we're legally obliged to share personal information with

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: hello@allsettledin.com

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint